Know before you go
Frequently Asked Questions
Frequently Asked Questions
Where is Desert East Animal Hospital located?
We’re conveniently located in El Paso, TX, and proudly serve pet families throughout the surrounding communities with compassionate, high-quality veterinary care..
How do I schedule an appointment?
At Desert East Animal Hospital, appointments are required for surgeries only. For all other services, we welcome walk-ins during our doctor’s hours.
To schedule a surgical appointment, you can call our clinic or book through the PetDesk app for added convenience. We recommend scheduling ahead of time to ensure availability and proper preparation for your pet’s procedure.
What should I bring to my pet’s wellness exam?
Please bring any previous medical records, vaccination history, and a list of any medications or supplements your pet is taking. If possible, keep a journal of your pet’s health changes or concerns—this helps our team provide tailored care and preventive guidance.
Do you accept walk-ins?
Yes, Desert East Animal Hospital welcomes walk-ins for most services during our regular doctor’s hours. Appointments are only required for surgeries. For all other visits—such as wellness exams, diagnostics, or urgent care—walk-ins are accepted on a first-come, first-served basis.
What if my pet needs a specialist?
If your pet requires advanced care in areas like internal medicine, complex surgery, or oncology, our veterinarians may refer you to a trusted specialist in the El Paso area to ensure your pet receives the most effective treatment.
What forms of payment do you accept?
We accept cash, debit cards, major credit cards, and CareCredit. Payment is due at the time services are rendered.
Do you accept CareCredit?
Yes, we gladly accept CareCredit as a financing option to help manage your pet’s veterinary expenses. If you’re not already enrolled, you can apply online at www.carecredit.com.